Online and Mobile Security Tips for HKJC Customers

Basic cyber hygiene can offer significantly effective protection, preventing you from becoming a cyber-attack victim and keeping your HKJC account safe. To ensure a safe and pleasant experience, please read the following security tips.

Warning: Please exercise caution with ongoing fraudulent emails, SMS messages, instant messaging applications or calls that appear to be HKJC requesting your account credentials and personal information or reactivating biometric or other forms of authentication for your account by clicking provided links.

If you have any doubts or have disclosed your personal and HKJC account details, please change your betting account security code at HKJC Customer eCentre ( immediately and contact the Club on 1818. You should also report the case to the police as soon as possible.

Keep your HKJC apps
up-to-date with the latest OS

Improve security
Better performance
Enjoy new features

Keeping your HKJC apps up-to-date with the latest OS is one of the best ways to keep hackers out and keep their hands off your personal information. It can help to fix bugs and deliver a better user experience with improved app performance. As well as improved security, users can also enjoy exciting new features by updating their apps.

Always secure your HKJC account

Use strong password
  • Long passwords are best, with at least eight characters using numbers, upper- and lower-case letters
  • Use a passphrase and random words that are easy to remember but hard to guess, e.g. 1L1k351cE3cr3aM
  • Use unique passwords for multiple login or accounts
  • Avoid writing your password down, storing it in your browser or mobile devices
  • Change your passwords regularly
Avoid using public Wi-Fi or shared devices to access HKJC services
  • Hackers can easily "impersonate" a legitimate public Wi-Fi service to trick you into connecting
  • Malware distribution could occur through a “man-in-the-middle” attack designed to steal your personal information
  • A cellular data connection is recommended
Keep digital device OS versions
  • Update the operating system on your devices regularly
  • The latest security software is the best defence against cyber threats
  • Download and upgrade your mobile application (app) from official app stores or HKJC smart platform

Beware of phishing attempts

Scammers use various means, such as fraudulent emails, SMS messages, instant messaging applications, phone calls, and pop-up ads, to trick you into sharing personal information, including betting account security code or credit card information.

A phishing email and SMS can be identified by observing the SLAM method:
SLAM stands for: Sender, Links, Attachments, Message

Check the sender (or caller ID) closely. Look for misspelt domains and be cautious if the caller ID" includes a '+' sign, which indicates the call is coming from outside of Hong Kong. Remember, the HKJC email domain is If the sender's email address or call ID looks suspicious, proceed cautiously and don’t open attachments or click links
Hover over (but don’t click on) any links, and avoid clicking on any links that you don’t recognise. You can also type in the URL of the site directly
Don’t open attachments from anyone you don’t know, and be suspicious of attachments from people you do know but weren’t expecting an attachment from
Check the subject line and body for suspicious language, misspelt words and bad grammar

If in doubt concerning emails claiming to be issued by HKJC, you may call our Customer Care hotline 1817 or email us at to verify.

Recognise fraudulent calls

Scammers may also have spoof phone numbers and use flattery and threats to pressure you into giving them personal information.

How to react to a suspicious phone call or voicemail
Always verify the caller's identity before you provide any personal information. If you have any doubts concerning phone calls claiming to originate from the HKJC, you may call our Customer Care hotline 1817 or email us at to verify.

What should raise suspicion?

HKJC will never ask you to:

  • Provide credit card information for betting purposes, or
  • Provide personal information such as password/security code, bank or credit card information via email, SMS or phone calls
Do not disclose your sensitive personal information

If you receive emails or SMS messages that claim to be issued by the HKJC, or phone calls from someone claiming to represent the HKJC asking you to provide personal information, you may call our Customer Care hotline 1817 or email us at to verify the message or caller's identity. If you find the emails / SMS messages suspicious, please report them to the HKJC immediately and do not forward or reply to the message.

Do not access HKJC services via unreliable means
  • Do not log on to the HKJC website through hyperlinks or QR Codes embedded in third-party websites, mobile apps, emails or SMS messages. You may either type the URL of websites such as,, or etc into a newly opened browser page to log on to your account directly, or bookmark the websites for future access.
  • Using an HKJC mobile application (app) is also a safe alternative